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Chem HelpDesk user guide for general public
FAQ (Frequently Asked Questions)

Question How do I submit questions related to the safe use and management of chemicals to the Chem HelpDesk?

Answer This service is initially available for registered users only. We plan on making this service available to the general public at a later date. If you are a registered user, please login before proceeding.

After logging in as a registered user, you can send questions related to the safe use and management of chemicals by clicking "Manage" on the top menu and then clicking “Submit Question” on the left menu as Figure 1.


Submit question

Figure 1: "Submit Question" button on manage page


* For other questions about the homepage, please see the FAQ page or send us your query directly by clicking the "Send suggestion" button.




Question How do I change my password or edit other information?

Answer After logging in as a registered user, you can change your profile and password by clicking "Manage" on the top menu and then clicking "Update Profiles" on the left menu. You can change your password by clicking the "Change password" button as in Figure 2. Once you have changed your password.


Edit information

Figure 2: Edit profiles page




Question How do I send feedback and suggestions to this website?

Answer You can send comments and suggestions to the Chem HelpDesk by clicking the "Send suggestion" button beneath the "Log in" button on any page as in Figure 3. Your suggestions will be sent to the Chem HelpDesk Coordinator and Executive Secretary.


Send suggestion

Figure 3: Send suggestion button




Question Could we know the contact details of Community of Practice experts?

Answer It is the policy of the Chem HelpDesk to act as the mediator between all Community of Practice experts, who participate voluntarily in their own free time, and registered users. This also allows the Chem HelpDesk to facilitate the question and answer process, as well as monitor usage of the weblog and post questions and answers that will be beneficial to all users. As such, we are unable to disclose the contact details of the experts.